Vertu MINI Exeter
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- Based on 24 verified purchases in the last 3 months
Vertu MINI Exeter Verified Purchases
Total Active Purchases:
132
(Verified: 132)
I delivered my Range Rover Evoque trade-in vehicle to this Exeter dealership Wednesday 22nd October, inspected the Mini Countryman YL25VNX, signed the the purchase agreement and paid the balance on the understanding that the vehicle would be delivered to my London address the following Tuedsday 28th October. Due to an error by Vertu in re-registering/taxing the vehicle I am still awaiting delivery over 5 weeks later with no delivery date specified. I have no car so have (so far) hired a vehicle for 6 days at Vertu's expense. I have had to cancel insurance for the mini from 28th October at a cost of £58 which I will also claim from Vertu. I relied on the suggested (by Vertu) 28th October delivery date and would never have handed over my trade-in vehicle or insured the new vehicle from this date if this contingent issue had been brought to my attention.
I will certainly seek compensation from Vertu over and above the car hire/insurance fees for the stress and inconvenience this has caused me (I normally travel weekly between my properties in Central London and rural Suffolk, but this has been impeded by the inconvenience of hiring a temporary vehicle).
I wish to point out that the salesman involved has been pleasant and helpful at all times, but this appears to be a systemic failure at Vertu, compounded by DVLA's lethargic processing, I understand this may not be the sole instance of this problem at Mini Exeter.
Vertu MINI Exeter were fantastic because I received great service and helpful advice from start to finish. Matt was extremely patient and friendly guiding me through the process.
Hello Diana,
We're glad you had a great experience at Vertu MINI Exeter! We're glad our team, including Matt, could provide you with the help and guidance you needed throughout your interaction.
Kind regards, Liza.
I was happy with the service at Vertu MINI Exeter because Great customer service
Hello Richard,
We're glad to hear you had a great experience at Vertu MINI Exeter! Our team worked hard to provide you with top-notch service, and it's wonderful to know we could make a positive impact on your day.
Kind regards, Liza
The experience at Vertu MINI Exeter was great because excellent service from the time I walked into the showroom to the time I left with my new Mini. Ben looked after us through the whole experience and patiently answered all of our questions.
Hello Steve,
We're glad you had a fantastic experience at Vertu MINI Exeter! We're delighted that Ben was able to provide excellent service, answering all your questions with patience and care.
Kind regards, Dean.
Vertu MINI Exeter staff were good because I received great service from Adam Camp, who is a credit to MINI Exeter.
Hello Mr W,
We're happy to hear that Adam provided you with exceptional service at Vertu MINI Exeter. His dedication to customer satisfaction is truly valued and appreciated.
Kind regards, Chloe
My experience at Vertu MINI Exeter was memorable because the service was so personal and helpful.
Hello Mrs M,
Thank you for sharing your wonderful experience at our MINI Exeter store! We're glad to hear that our team provided a personalized and helpful service, making your visit truly memorable.
Kind regards, Liza
Contact
Location
Hours
Closed
Monday
9:00am - 6:00pm
Tuesday
9:00am - 6:00pm
Wednesday
9:00am - 6:00pm
Thursday
9:00am - 6:00pm
Friday
9:00am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
Closed
